FAQs
****PROCESSING TIMES**** (Regular Orders)
Many of our products are made by hand and to order. Because we are a small business, there is a Lead (production time) time before your order will ship out. Typical processing times to complete your order are:
Satin Lined & plain Ankara Head wraps: 4-5 business days
Satin Lined & plain, Solid color wide Head wraps: 4-5 business days
Knit Caps, Knit Beanies: 5-6 business days
Knit Scarves: 6-12 business days (unless otherwise stated on listing)
Pashmina Scarves: approx. 7 business days
**Orders containing 3+ pieces, may require an additional day of processing.
RUSH ORDERS: Need it sooner??-- Contact us to discuss. We try to accommodate most Rush requests by not charging a Rush processing fee, case-by-case basis. Rush shipping is not covered under normal shipping rates that are indicated on listing. Expedited shipping is of course more expensive thru the Post office so an additional invoice will be sent for payment. Rush to international address can also be accommodated at an additional charge.
Regular Orders:
*Processing on all orders begins within 24 hours of order placement. Most changes to an order cannot be accommodated after a 24 hour period has passed, including Cancellations.
All orders are shipped USPS (postal service) to offer you the most economical shipping method possible. We ship to the address provided upon checkout. If you provide the incorrect address, you are responsible for the lost package or resending of the package, if the Post office returns the package back to us.
PLEASE NOTE: {We are Not responsible for lost, stolen packages after your package is delivered by the Post Office or during transit. } Claims for lost or stolen packages have to be filed with the Post office because they hold the responsibility of delivering the package. We will help you to inquire with them as to locating your package and even file a claim for you to get reimbursement. All packages shipping priority mail come with insurance. First class mail does not but you can request to purchase insurance. Please understand USPS failures/delays & weather transit delays are out of our control---these mishaps are not a reflection on our level of dedication to our customers. We work very hard to provide excellent service.♥
{INTERNATIONAL SHIPMENTS}
All international orders are shipped USPS (postal service) to offer you the most economical shipping method possible. However you can upgrade to pay for any shipping method that you would prefer other than regular mail. We would encourage to upgrade your shipping if you require step-by-step tracking or have a time table for delivery. Regular mail service thru the post office is inexpensive but the trade-off is that the delivery time is slower and the Post offers tracking only at certain points along the transit.
Transit time for International orders Average 2.5 - 3 weeks for delivery via regular mail thru the Post office. This depends on your country as well. (We cannot control customs delays and are not responsible for lost or stolen packages).
Upgrades: (additional cost, depends on weight of order and destination) Please email me thru Etsy if you want upgraded shipping so I can email/convo you a separate invoice for purchase.
Priority Mail (transit time is 6-10 postal days with tracking)
Express Mail: ( 5-6 postal days with tracking)
Many of our products are made by hand and to order. Because we are a small business, there is a Lead (production time) time before your order will ship out. Typical processing times to complete your order are:
Satin Lined & plain Ankara Head wraps: 4-5 business days
Satin Lined & plain, Solid color wide Head wraps: 4-5 business days
Knit Caps, Knit Beanies: 5-6 business days
Knit Scarves: 6-12 business days (unless otherwise stated on listing)
Pashmina Scarves: approx. 7 business days
**Orders containing 3+ pieces, may require an additional day of processing.
RUSH ORDERS: Need it sooner??-- Contact us to discuss. We try to accommodate most Rush requests by not charging a Rush processing fee, case-by-case basis. Rush shipping is not covered under normal shipping rates that are indicated on listing. Expedited shipping is of course more expensive thru the Post office so an additional invoice will be sent for payment. Rush to international address can also be accommodated at an additional charge.
Regular Orders:
*Processing on all orders begins within 24 hours of order placement. Most changes to an order cannot be accommodated after a 24 hour period has passed, including Cancellations.
All orders are shipped USPS (postal service) to offer you the most economical shipping method possible. We ship to the address provided upon checkout. If you provide the incorrect address, you are responsible for the lost package or resending of the package, if the Post office returns the package back to us.
PLEASE NOTE: {We are Not responsible for lost, stolen packages after your package is delivered by the Post Office or during transit. } Claims for lost or stolen packages have to be filed with the Post office because they hold the responsibility of delivering the package. We will help you to inquire with them as to locating your package and even file a claim for you to get reimbursement. All packages shipping priority mail come with insurance. First class mail does not but you can request to purchase insurance. Please understand USPS failures/delays & weather transit delays are out of our control---these mishaps are not a reflection on our level of dedication to our customers. We work very hard to provide excellent service.♥
{INTERNATIONAL SHIPMENTS}
All international orders are shipped USPS (postal service) to offer you the most economical shipping method possible. However you can upgrade to pay for any shipping method that you would prefer other than regular mail. We would encourage to upgrade your shipping if you require step-by-step tracking or have a time table for delivery. Regular mail service thru the post office is inexpensive but the trade-off is that the delivery time is slower and the Post offers tracking only at certain points along the transit.
Transit time for International orders Average 2.5 - 3 weeks for delivery via regular mail thru the Post office. This depends on your country as well. (We cannot control customs delays and are not responsible for lost or stolen packages).
Upgrades: (additional cost, depends on weight of order and destination) Please email me thru Etsy if you want upgraded shipping so I can email/convo you a separate invoice for purchase.
Priority Mail (transit time is 6-10 postal days with tracking)
Express Mail: ( 5-6 postal days with tracking)
